Hasi Game FAQ — all your questions answered here

KYC (Know Your Customer) verification on Hasi Game is required when making your first large withdrawal or upgrading your account tier. Required documents:

• National ID Card (NID): Clear photos or scans of both the front and back.
• Selfie: A clear selfie holding your NID.
• Proof of payment method: Your bKash/Nagad account number and name must match your NID.

Process: Account Settings → "Identity Verification" → Upload your documents. Typically 24–48 hours verification is completed. For urgent cases, contacting live chat can speed up the process. If the name on your NID and payment account don't match, verification may be delayed.

Hasi Game's VIP program works automatically — no application needed. Your tier is determined by your total betting volume and account age. Five tiers:

• Bronze: Activated automatically after your first deposit. Monthly cashback: 3%.
• Silver: Total bets exceed ৳1 lakh. Enjoy 5% cashback and faster withdrawals.
• Gold: Total bets exceed ৳500,000. Cashback: 8%, plus a dedicated account manager.
• Platinum: Total bets exceed ৳20 lakh. Enjoy 10% cashback, a special birthday bonus, and higher withdrawal limits.
• Diamond: By invitation only. Personal benefit packages are determined through discussion.

Log in to your account dashboard to see your current VIP tier and how much more you need to bet to reach the next level.

Joining Hasi Game's daily check-in and free spin program is straightforward:

• Daily check-in: Log in daily and click the "Daily Rewards" banner on the home screen. Check in for 7 consecutive days and you'll receive a special bonus on day 7 — typically between ৳200 and ৳500.
• Free spins: Free spins are awarded on selected slot games during promotional periods. When you see "Free Spins" in the Bonus section, click "Claim" — they will be automatically activated on the relevant slot game.
• Validity: Free spins generally expire if not used within 24–48 hours.

To view all ongoing offers Welcome offer page. To receive SMS notifications about new free spin promotions, enable messaging in your account settings.

Hasi Game takes responsible gaming seriously. Two options are available:

• Temporary Break (Cooling-Off): Go to Account Settings → "Responsible Gaming" → select "Cooling-Off". You can choose a period from 24 hours up to 6 weeks. Login and betting are not possible during this time.
• Self-Exclusion: You can self-exclude for 6 months or more, or close your account permanently. Submit a request via Live Chat or at [email protected] and it will be actioned within 24 hours.
• Permanent deletion: To permanently delete your account, you'll need to verify your identity with support and submit a deletion request.

No marketing messages are sent during a break or exclusion period. Learn more Responsible Gaming Available on the page.

No separate software or subscription is needed to view real-time scores and stats for live matches on Hasi Game.

• Live scores on the sportsbook: Log in and go to the Sports section → select the "Live" tab. All ongoing matches show running scores, overs, wickets, or goals updating in real time, second by second.
• Cricket details: Sylhet Cricket You'll find dedicated information about Sylhet division matches on the page.
• Match Winners List: To view today's results Match Winners Check the page.
• Notifications: Click "Set Alert" on your preferred match to receive an SMS or push notification whenever a goal is scored or a wicket falls.

During live betting, odds can shift every few seconds — so quick decisions are essential.

Deposits on Hasi Game are generally within 2–5 minutes to be credited to your balance. If more than 15 minutes have passed:

• Check first: Check your transaction history in the bKash app to confirm whether the amount was deducted.
• Get your payment reference number: Your bKash SMS will contain the TrxID or reference number.
• Contact Support: Share the TrxID, amount, and time via Live Chat or at [email protected]. We Within 30 minutes We'll look into it and get back to you with a solution.
• If no amount was deducted: No worries — if a deposit fails, bKash automatically refunds the amount.

Delays are usually caused by common mistakes: sending to the wrong payment number or network issues. Always copy the official payment number from the cashier page before making a deposit.